We automate guest enquiries for hotels, spas and restaurants.
Vectoris connects email, website forms and existing systems with AI-based classification, data extraction, routing, draft replies, follow-ups and internal workflows.
Classify, extract, route, follow up.
- 1. Email or form is captured
- 2. AI reads the request, date, language and priority
- 3. Rules route it to front office, spa, restaurant or operations
- 4. A draft, task or follow-up is prepared
Operational workflows, not generic consulting.
We start from the process that currently costs time: an inbox, a spa request, a group booking or an internal hand-off.
Front office and guest enquiries
Classify emails and forms, extract the stay and the request, and hand the case to reception or the right department.
Treatments, slots, pre-arrival
Structure treatment type, preferred time, party size and stay before the spa team replies.
Reservations, groups, events
Capture date, party size, occasion, allergies and budget and pass on a qualified case.
Internal tasks
Route guest requests to housekeeping, maintenance, reception or F&B, with status and escalation.
Open cases
Chase unanswered leads, questions and internal approvals on fixed rules.
Existing systems
API, webhooks, CRM, PMS, booking engine, spa software and restaurant/POS once the interface is verified.
AI reads the message. Rules protect the action.
Understand
Intent, language, entities, summary, priority and draft replies from email and forms.
Decide
Routing, thresholds, escalation, tasks and deterministic logic for critical steps.
Protect
Human approval and roles before a binding commitment or a system update.
Watch
Logging, monitoring, retries and fallbacks when an interface or a case is unclear.
A guest email becomes a controlled case.
Input
An email, form or lead arrives.
AI
Request, date, language and context are extracted.
Rules
Routing, approval and escalation are already defined.
Action
A task, draft or system update is prepared.
Control
Status, errors and open follow-ups stay visible.
Wellness & Spa
Treatments, preferred times and pre-arrival requests, handed to the spa team with context.
Two massages, Saturday evening.
Free text becomes a case the team can check and answer.
Restaurants and events
Reservations, groups, allergies and event enquiries, before they sit unanswered.
A table for 24, with a menu.
The enquiry is qualified before restaurant or sales picks it up.
For properties across Switzerland.
We work with hotels, spas and restaurants nationwide, including Lucerne and Central Switzerland, Zurich and Lake Zurich, St. Moritz and the Engadin, Davos and Graubünden, the Bernese Oberland, Valais, Ticino, Basel, and Geneva and Lake Geneva.
Show us the workflow that currently takes the time.
A website, the systems involved and one concrete process are enough for a first assessment.